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Store Hours | Directions | Shipping | Frequently Asked Questions | Returns

Store Hours


Regular Hours
Monday - Friday 9 AM - 5 PM
Saturday 9 AM - 5 PM
Sunday Noon - 5 PM
 
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Directions

The Pilot Shop at AIRWAYS
520 Airport Road
Lititz, PA 17543
(717) 569-4996

Easy to get to. 3.3 miles north of US Rt 30 on Rt 501 North, the Lititz Pike. Turn on Airport Road when you see the airport sign. We're the last building on the left. Look for the largest hangar with AIRWAYS on the sign.

Click here to get directions to The Pilotshop at AIRWAYS

Click on map to get directions to The Pilotshop at AIRWAYS

 
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Shipping

Standard delivery takes 1-6 business days* if your order is placed by 2PM ET. See delivery map.
2nd Day delivery takes 2 business days* if your order is placed by 2PM ET.
Overnight delivery takes just one business day* if your order is placed by 2PM ET.
International delivery takes 6-10 business days if your order is placed by 2PM ET.

*Business days are Monday through Friday (excluding holidays).

AK, HI, U.S. Possessions - Add $7.50 to shipping charges. See note.
Note: Any additional charges imposed by the carrier, such as "Out of Delivery Area" or "Rural Delivery", will be added to the invoice.

Orders of in stock items placed by 2:00 PM EST normally ship the same day. Internet orders submitted on Saturday and Sunday are shipped the next business day (Monday). Currently we ship to all 50 U.S. states, U.S. Virgin Islands, Puerto Rico and Internationally(see below). All taxes, duties, brokerage fees and expenses related to importation and compliance with local import country laws are exclusively the responsibility of the recipient. Orders shipping to P.O. Boxes or APO/FPO addresses must be sent via USPS delivery. However, this method is not trackable and is not considered overdue by the post office until 30 days have passed. If you select the wrong shipping option, we will automatically change it to the correct one.

Why are my shipping costs ($0.00)?
You have entered a promotional code that gives you free shipping.
     Or
When ordering "Next Edition" or "Next Edition w/ Subscription" charts, shipping will be calculated using the above chart and charged at time of shipment.
     Or
You placed and International order. Our shipping department will contact you with the actual shipping charges for your order.

International Orders:
When placing an international order, our shipping department will contact you with the actual shipping charges for your order. You can approve the shipping charges at that time or modify/cancel your order. No international order will be shipped without customer approval by email.

Tracking your order
Click on the Order Status link provided in the Services menu. If you know your order number and the type of transaction (orders, quotations or return orders), enter it and click on the Submit button. To view multiple orders, enter the purchase order number if provided by you or select the display type from the drop-down list and specify the desired period. All the orders you have placed with us (both through the web and through other means) are listed. Click on the order number whose status you want to check. The order details are displayed along with the tracking numbers for the shipments made. To track the shipment, you must go to the web site of the shipping carrier.
 
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Frequently Asked Questions

What is a default shipping address?
You may have specified more than one shipping address in your account information. The default shipping address is the address to which your order will be shipped unless you select another shipping address for this order.

What is a default credit card?
You may have specified more than one credit card in your account information. The default credit card is the card that will be charged with the value of your order unless you select another credit card to be charged for this order.

Can I have more than one billing address?
No. You cannot have more than one billing address. But you can change your billing address by editing it.

Can I have more than one shipping address?
Yes. You can specify as many shipping addresses as you want.

If you live in the USA, the sales tax levied on a customer depends on the tax jurisdiction he comes under. For instance, if you purchase items for use in the State of California, USA, you would be charged California Sales Tax. If you live outside the USA, the taxes you pay depend on the country you live in. The tax zones are the various jurisdictions under which you could fall.

How can I add a shipping address to my address list?
To add a shipping address, click on Account Info. The details of your account are displayed. Click on the Add New Shipping Address button to add a new shipping address.

Can I delete an address from my address list?
No. You cannot delete any address but you could change it by editing it.

How do I make changes to an address in my list?
To edit an address, click on Account Info. The details of your account are displayed. Click on the Edit button below the address that has to be changed.

 
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How do I check the status of my order?
To check the status of an order, click on the Order Status link. If you know your order number and the type of transaction (orders, quotations or return orders), enter it and click on the Submit button. To view multiple orders, enter the purchase order number if provided by you or select the display type from the drop-down list and specify the desired period. All the orders you have placed with us (both through the web and through other means) are listed. Click on the order number whose status you want to check. The order details are displayed along with the tracking numbers for the shipments made.

How do I cancel an order?
To cancel an order, you must contact our customer service executive either by mail or through telephone and they will give you further information.

I already have an account with you. Do I need to register myself again on your web store?
No. If you already have an account with us, contact our Customer Service; they will give you your login name and password. You can login and then change your password.

Can I place an order without registering my account?
Before you place an order with us, you must register with us. We understand how valuable your time is and our registration has been designed to take up not more than a few minutes of your time. Once you have registered with us, you need not give your address and credit card details on future visits to our shop. This will save you the trouble of entering this information on every purchase you make from us.

How can I place an order without using my credit card?
There are other payment options available at the Online Shop using which you can place an order. Select the option most suitable to you in the "Payment Method" area while creating an order. For example if you wish to pay by Check, select this option to create the order. You may send your check to our address by quoting your order number. If you need any further assistance, please contact our Customer Service Department.

What should I do if I forget my password?
If you are a registered user and have forgotten your password, go to the Login page and simply type in your Login Name or your default E-mail address under "I am a registered user but forgot my password" and click on submit. We will send your password to your default E-mail address.

How do I avoid going to the "Your Cart ID is expired" page when I use the link saved in my favorites list?
Open your favorites list by clicking on "Favorites" in the top left corner of your browser. Highlight the listing for JoePilot.com with your mouse. Right click. A window will open with a list of terms. Click on "Properties" at the bottom of the list. A new window will open for the JoePilot.com listing. In the box labeled "URL:" delete the contents and type: http://www.joepilot.com. Click on the "OK" button at the bottom of the window.

When will I get charged for next addition aeronautical charts?
The amount of your purchase will only be authorized, not charged when you go throught the checkout process. We don't charge for "Next Edition" charts and "Next Edition w/ Subscription" charts ahead of time because we don't think customers should pay for items that they may not receive for weeks.

 
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Wish List

How do I view a Friend's Wish List?
Enter the First name or Last Name or Event Name or eMail address or period of event date of your friend or family member in the search box to find their Wish List. You will see the search results of the Wish List search.

How do I access Wish List?
If access code is provided for the Wish List, then it leads to Invitee Validation Page, else it shows the items within the Wish List. Enter the email address and access code to see the items in the Wish List. After validating the email and access code, items in that Wish List are displayed.

How do I create a Wish List?
Click on the Wish List link. To create a Wish List you must be a registered user. If you already have an account, then login to the store. After Logging in, you can create a new Wish List by filling the required details and can make it your Current Wish List by selecting the option provided on the page. When you find a product that you want to add to your Wish List, click on the "Add to Wish List" link. All the items added will be added to the Current Wish List.

How to allow other users to access your Wish List ?
While you create Wish List, you have the option to make your created Wish List accessible by other users or not. If you want your Wish List to be accessible by any user, select option "Allow any User to access Wish List" else leave it unchecked. If your Wish List is not accessible to all, you can set access code to make it accessible to your invitees. The invitees can use the access code set by you to access your Wish List.

How to allow invitees to ship to other Addresses ?
When you create your Wish List, simply check the option "Allow invitees to ship to other addresses". This will allow the invitees to add a new shipping address while creating their orders and also ship the purchased items to that address.

How to hide purchase from Invitees ?
To hide the quantity of items in your Wish List that has already been purchased select the option "Hide purchase from invitees". The Invitee will only be able to view the items and its price in your Wish List, once the invitee accesses it through the access code provided by you.

What is Current Wish List ?
Current Wish List is the default Wish List created by you. Any items that you wish to add to the Wish List will be added to this current Wish List by default. If you want to choose any other Wish List as your Current Wish List, click on the Wish List link in the right hand side menu to get a list of all your Wish Lists. Here check the appropriate radio button and click on "Make Current" button to make the selection your Current Wish List.

Payment Options
There are various payment options available at the Online Shop such as Credit Card, Check etc. using which you can place an order. Select the option most suitable to you in the "Payment Method" area while creating an order. For example if you wish to pay by Check, select this option to create the order. You can send us the payment to our address. Please make sure to quote the correct order number when sending your payment. If you need any further assistance, please contact our Customer Service Department.

 
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Returns

Our Returns Policy
If you are not completely satisfied with your product, return it to us at the address shown below. Please include a copy of your sales receipt. We must have your return in hand within 30 days of purchase, in original condition with original packaging. Authorization is not required for returns. PLease include instructions as to how you want your returned handled, i.e. credit, exchange, repair, etc.

Returns Address:
JoePilot.com
520 Airport Road
Lititz, PA 17543
 
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Joe Knows...



JoePilot.com has a huge selection of pilot supplies, aeronautical charts and other aviation related products like apparel, aircraft supplies, books,
collectibles, GPS, hobby supplies, headsets, personalized glassware, software, toys and gifts, videos and much much more.
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Mail us at: ebiz@joepilot.com
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